Our customer engagement framework spans way beyond UGC and the technology and services we offer. We invest the time to understand your overall goals and from there guide and counsel where PowerReviews fits best – whether you’re a multi-national business with massive conversion goals, or you’re a D2C brand seeking to establish a new UGC program.
Brands migrating to PowerReviews often talk about their inability to reach their account team at their previous vendor. They lament having to wait days or being placed in a ticketing system.
At PowerReviews, you are assigned a dedicated account team – which includes your Customer Success Manager, Account Manager, and Technical Services Manager. All your interactions are with the same team of people, not through a cumbersome ticketing system. This team genuinely cares about you, is familiar with your business and is accountable for your success.
That’s what we mean by being obsessed with your business growth.
We hire curious and smart people who quickly become UGC experts. This is critical to successfully navigating the extremely complex UGC ecosystems that currently exist. We advise and support you in expanding your program and amplifying your content across our retail network.
The focus of our people and technology on analytics means our recommendations are always backed by data.
We know better than anyone the importance of UGC to the performance of your business – which is why we have implemented world-class technical support infrastructure.
Over the last year, they average an industry-leading 4.8 rating out of 5 or 96% for customer satisfaction (based on feedback from our existing customers). Their average response time of under 2 hours means you get the answers you need fast.
Your Customer Success Manager is your advocate at PowerReviews, and will fight for you when it comes to product and engineering decisions. PowerReviews is a close-knit team: we have processes in place to ensure things happen when you request enhancements, or encounter an issue.
